top of page
PD_logo.gif
Google-Review-icon.jpg
  • Facebook
  • Instagram

Puzzle Digest – Privacy Policy

​

This Privacy Policy explains how Puzzle Digest Limited (“we”, “us”, “our”) collects, uses and protects your personal data. Please read this policy carefully. By providing your personal information, you agree to its use as described below.

​

1. Who We Are

​Puzzle Digest Limited is a UK-registered company (Company No. 8820668).

​

Registered Address:

The Quadrus Centre
Woodstock Way
Boldon Business Park
Boldon Colliery
Tyne & Wear
NE35 9PF

​

Contact:
Phone: 01778 392 013
Email: support@puzzledigest.com

 

2. What Information We Collect

​We may collect and process the following personal data:

​

  • Name

  • Postal address

  • Email address

  • Telephone number

  • Date of birth

  • Payment details (processed securely via third-party providers)

  • Subscription and purchase history

  • Competition entries and prize history

  • Communications with our Customer Care Team

  • Website usage data (e.g. pages visited, time spent)

​

3. How We Collect Your Information

​We collect your data when you:

​

  • Subscribe to Puzzle Digest

  • Enter competitions or prize draws

  • Contact our Customer Care Team

  • Visit our website

  • Interact with us on social media

  • Provide your details via trusted third-party partners (with your consent)

​

We may also use publicly available information to help us better understand our audience and improve our services.

​

4. How We Use Your Information

​We use your personal data to:

​

  • Provide and manage your subscription

  • Process payments and deliver products

  • Administer competitions and prize draws

  • Communicate with you about your account or enquiries

  • Improve our products, services and website

  • Send you marketing communications (where permitted)

​

We rely on the following legal bases under UK GDPR:

​

  • Contract – to provide your subscription and services

  • Legitimate Interests – to operate and improve our business

  • Consent – for marketing communications where required

​

5. Marketing Communications

​We may contact you by post, email or telephone about our products, offers and competitions.

You can opt out at any time by:

​

​

Please allow up to 28 days for changes to take effect. We may still contact you for service-related purposes (e.g. account or order updates).

 

6. Sharing Your Information

​We only share your data where necessary and never sell your information.

​

We may share your data with trusted third parties who act on our behalf, including:

​

  • Payment processors (e.g. Opayo, PayPal)

  • Subscription management providers (e.g. Warners Group Publications)

  • Printers and mailing services (e.g. Stephens & George, Royal Mail)

  • Digital platforms (e.g. Facebook, Instagram, YouTube) for advertising

​

These partners are contractually required to protect your data and use it only for the services they provide to us.

​

We may also disclose your data where required by law.

​

7. Advertising & Social Media

​We may use your data (such as email or phone number) in a secure, encrypted format to show you relevant adverts on platforms like Facebook or Google. You can control advertising preferences directly through those platforms.

​

8. Data Security

​We take appropriate technical and organisational measures to protect your personal data. However, no internet transmission is completely secure, and we cannot guarantee absolute security. Access to your data is restricted to trained staff and authorised partners only.

 

9. Data Retention

​We keep your data only for as long as necessary to:

​

  • Provide our services

  • Meet legal and regulatory obligations

  • Maintain accurate records

​

We may retain limited data to ensure we respect your preferences (e.g. if you opt out of marketing).

​

10. Your Rights

​Under UK data protection law, you have the right to:

​

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability (where applicable)

​​

To exercise your rights, contact us using the details above. You also have the right to lodge a complaint with the Information Commissioner's Office.

​

11. Third-Party Websites

​Our website may contain links to other websites. We are not responsible for their privacy practices, and you should review their policies separately.

​

12. Age Restrictions

​Our products and competitions are intended for individuals aged 18 or over.

​

If you believe we hold data relating to someone under this age, please contact us and we will remove it.

​

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last updated: 19 April 2026

bottom of page